LET’S GET YOU UNSTUCK
A little help
for the next step.
Start with the symptom below. Keep your résumé, answers, mailbox, and credentials out of anything you share.
Common questions
The app won’t let me past setup
Sign-in, policy acceptance, a confirmed profile, and model setup are required. Check which setup step is waiting for you. If a profile was suggested from your account, review and confirm it. If model setup fails, verify the selected provider is reachable.
My job link isn’t supported
The preview supports Greenhouse and Ashby. Open the original posting and copy its employer application link. Lever, Workday, closed postings, and pages that are not job applications may be rejected. Do not try to bypass CAPTCHA or access controls.
The queue is waiting for an answer
Open the job and answer the question in the app. Legal or eligibility answers cannot be guessed by a model. Check your confirmed profile and saved answers, then continue with the queue’s controls.
A security code didn’t arrive or the browser timed out
Check the mailbox tied to that application and its spam folder. With read-only Gmail connected, the app looks for supported ATS messages arriving after Submit. Without it, enter the code in the visible browser within 90 seconds. If the attempt is marked not submitted, use Continue for a fresh attempt. Never give a code to support.
My local model isn’t responding
Check the provider selected in Settings, confirm that its server is running, and retry its connection check. For Ollama or another local server, make sure the selected model is available. If you choose a hosted provider, verify its configuration and account limits. Report the provider name and error message, never your API key.
The app closed during an application
Reopen the app and inspect the job’s status. Check for an employer confirmation before retrying. An unknown result may mean submission happened without a recorded confirmation. Keep your Mac awake for the next run.
Discover or a cloud feature is unavailable
Availability depends on the build and the deployed service configuration. Check sign-in and your connection. The development preview does not promise that every cloud feature is enabled; see availability and known limits.
I want to delete or export my data
Local files and server records are separate. Uninstalling the app does not by itself delete server data. Email Reuben Roy for access, correction, deletion, or export requests. Validated self-service procedures are pending; see the draft privacy notice.
Make a useful bug report
Include the app version/build, macOS version, Mac chip, what you expected, what happened, the approximate time with timezone, and steps to reproduce. For form problems, include the ATS name and a public posting URL only if it contains no personal or secret parameters.
Download the report template ↓Redact screenshots and error messages. Do not attach raw logs, profile exports, résumé PDFs, tokens, passwords, or mailbox contents to a public issue.
Security or privacy concern?
Email Reuben Roy privately. Do not publish credentials or a vulnerability’s exploit details in a public bug report. The same address accepts privacy and security reports; label the subject clearly.
Review the policy drafts →